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QUESTIONS FRÉQUEMMENT POSÉES

  • Are your candles produced completely naturally?
    All of our candles are poured with natural soy and beeswax. No paraffin is used in our products and they are produced with completely natural materials. In addition, our wicks are made by cotton and our essences do not contain phthalates.
  • What does Soy and Beeswax mean?
    Soy wax is a wax material derived from soy. Beeswax is a natural product produced by bees. Soy and beeswax also have different grades in terms of quality. Our candles are produced with a formula that does not contain toxins and can burn for a longer period of time because soy is pure without any additives and the beeswax is first class wax.
  • Are the essences you use harmful to health?
    There are no substances harmful to health (including phthalates) in any of the essential oils that we use.
  • What should I pay attention to in cotton wick candles?
    The first point we would like to point out about cotton wick candles is the feature of our cotton wicks. Although these wicks are imported from America, they also contain paper particles other than cotton. If you look carefully at the wick before lighting the candle, you can also see the brown pieces of paper inside. The feature of our paper-pieced cotton wicks is that they bend as they burn and can automatically remove the accumulations that may occur on the wick. For this reason, you may see black dots in your candle that has been burning for a certain period of time. This is completely normal. The points you need to pay attention to in these candles are very simple: - Light both fuses at the same time, extinguish them at the same time. - Do not touch your burning candles. At the first burn, accumulations may remain on the edges, when the candle comes towards the middle, these accumulations will melt. However, moving the burning candle may cause our wicks with bending feature to bend even more and remain in the melting pool. Therefore, please do not move our burning candles. - Burn each flush to allow the melting pool to reach all or most of the glasses for at least 2 hours. - Although our wicks have the feature of shortening themselves, certain accumulations may occur on these wicks, especially towards the end of the candles. Cut these points with scissors before the next burn. Please do not cut your wicks from the bottom, this may cause problems with the next burn. If you have any questions other than those mentioned above, please contact us.
  • How should we store our candles?
    Since our candles are completely natural, their melting point is lower than paraffin wax candles. Although this feature allows our candles to burn longer, if stored above 30 degrees or exposed to direct sunlight, it may melt. For this reason, please keep the products away from areas where they can be exposed to direct sunlight and store them in cool environments.
  • Do you make your own candles?
    All of our candles are produced with a special formula by Echoes Candle & Scent Lab which is a boutique candle workshop.
  • What should I know beforehand to use your candles in the best way possible?
    Our special cotton wicks have the feature of shortening on their own during combustion. However, if you see a small accumulation on the wick after burning, please wait for the wax to cool before your next use and shorten the wick by cutting 3-5 mm. Before lighting your candle, make sure all wicks are upright position to light your candle evenly. Ideally, to prevent tunneling of your candle, wait at least 2 hours until all the wax on the surface has become liquid. Do not leave your candle burning alone on glass and wooden surfaces and do not keep a flammable object near it. Keep your candle away from matches, cut wicks and other materials. Do not move your candle after it has been lit. Do not touch your candle before it has cooled down. Light your candle for a maximum of 3-4 hours at a time. Keep your candle away from the air flow.
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