Shipping & Returns
Delivery and Return Conditions
All orders placed on our website will be delivered to you by cargo within 5-7 working days within Turkey, international deliveries may take more time depending on location of customer.
For all products you buy from our website, shipping is free. Please check the product before receiving from cargo. If you see a damage on the product, do not take delivery of the product and send it back, or make a report to the delivery officer when receiving it and send the report to us via e-mail. After the package is received by you, it is deemed that the delivery company has done its duty properly.
After informing us about your return request by e-mail, you can send the product unused and with the packaging undamaged, with a counter payment. We will not accept any return request for products that have been opened, even partially used or damaged. Returns must be made in the original packaging along with the invoice.
The products sent to us with a product defect request will be checked within 7 working days and information about the acceptance status will be sent to the specified e-mail address. If the return is accepted, the refund will be made within 15 working days.